Privacy Policy

Effective Date: 31 August 2025

Executive Brain Mastery (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.neurofeedback-sydney.com.au or use our services.

1. Information We Collect

We may collect the following information:

  • Personal Information: name, email address, phone number, and any information you provide when contacting us or booking services (including relevant health-related information).

  • Technical Information: IP address, browser type, operating system, and usage data collected via cookies and analytics tools.

  • Payment Information: processed securely through third-party providers (we do not store your full payment details).

2. How We Use Your Information

We use your information to:

  • Provide and manage our neurofeedback services

  • Respond to enquiries and client support requests

  • Improve our website and services

  • Comply with legal and regulatory obligations

3. Legal Basis for Processing (GDPR Compliance)

If you are located in the European Union, we process your personal data under the following bases:

  • Your consent

  • To perform a contract with you

  • To comply with legal obligations

  • For legitimate business interests (such as improving services)

4. Sharing of Information

We do not sell your data. We may share information with:

  • Service providers (IT, payment processors, booking platforms)

  • Legal or regulatory authorities, if required by law

  • Professional advisors (lawyers, accountants)

5. Cookies and Analytics

We use cookies and similar technologies to improve user experience and analyze traffic. You can disable cookies in your browser settings, but some website features may not function properly.

6. Data Security

We implement reasonable safeguards to protect your personal data. However, no method of transmission over the Internet is completely secure.

7. International Transfers

If you are outside Australia, your information may be transferred to and processed in Australia.

8. Your Rights

Depending on your jurisdiction, you may have rights to:

  • Access, correct, or delete your personal information

  • Withdraw consent to data processing

  • Object to certain uses of your data

  • Lodge a complaint with your local data protection authority (e.g., OAIC in Australia, GDPR authorities in the EU, CCPA in California)

9. Retention of Data

We retain information only as long as necessary for the purposes outlined in this policy, or as required by law.

10. Contact Us

If you have questions or requests regarding this Privacy Policy, please contact:

Executive Brain Mastery
6 Mikarie Place, Kirrawee, NSW, 2232
info@ebmastery.com.au
+61411776970